The CEO Melbourne Online leads the University’s online education business. The role is responsible for strategy, student experience quality and commercial outcomes, driving the end‐to‐end delivery of the graduate degree online portfolio. The role oversees engagement with faculties, shared services and the provision of specialised partners and capabilities that enable the online education approach.
Claire Hopkins has been the CEO of Melbourne Online since January 2024. Before arriving at Melbourne, she was Chief Student Experience Officer and Interim CEO at RMIT Online where she led the development and scaling of their high-quality student experience and commercial performance. Her executive career spans more than 20 years working in strategy, customer experience, business growth and risk management across Asia Pacific for leading organisations including ANZ, Telstra and RMIT University.