Case Management Privacy Statement

The collection of personal information by the University of Melbourne (University) is governed by the Privacy and Data Protection Act 2014 (Vic) and Health Records Act 2001 (Vic) (together, Privacy Laws). The University is also considered to be a data controller for the purposes of the EU General Data Protection Regulation 2016/679 (GDPR)regarding the collection of personal information from individuals located in the EU, when conducting certain activities. The University is committed to protecting your privacy and processing your personal information fairly and lawfully in compliance with the Privacy Laws and the GDPR, as applicable.

The University is requesting the information on this form to process and administer your complaint or grievance case, as well as communicate with you. Personal information will only be made available to University staff involved in reviewing and/or hearing your case. The information may also be used for analysis, quality assurance, reporting and planning purposes.  You are not required by law to provide the requested information however, if personal information requested is not provided, we may be unable to progress with your case. For further information you can contact us at privacy-officer@unimelb.edu.au.

Information you provide will be used by authorised University staff for the purpose for which it was collected. We will not disclose your personal information to anybody else without your consent, unless we are authorised or required to do so by law.We take all reasonable steps to ensure that the information we hold is accurate and complete, and that appropriate technical and organisational security measures are in place and maintained to protect personal information that is transmitted, stored or otherwise processed, from accidental or unlawful destruction, misuse, loss, alteration, unauthorised access or disclosure. We will only retain your personal information for as long as required for the purpose for which it was collected and in accordance with our legislative obligations. This information will then be securely destroyed in accordance with the University’s retention and disposal authority.

You may request access to, correction of, or withdrawal of your consent to your personal information being held by the University, or exercise data subject rights under the GDPR if applicable, by contacting the University. For further information about how the University manages personal information, to make an enquiry or complaint, or for contact details of the University’s Privacy and Data Protection Officer, please view the University’s Privacy Policy, visit our Privacy Webpage, or contact us at complaints-grievances@unimelb.edu.au

Consent statement

The University of Melbourne is committed to protecting your privacy in accordance with its responsibilities under applicable privacy laws. For further details see our Privacy Collection Notice. By submitting any personal (including health) information in this application, I consent to it being collected by the University of Melbourne for the purposes described in the privacy collection notice.